The rigging equipment used for transporting heavy machinery includes semis, dollies, jacks, forklifts, and cranes. Having access to tools that can lift and transport upwards of 160 ton pieces of machinery is quite useful. These types of tools are usually used during hospital construction or renovation and also restaurant renovation.
The process of transporting items such as these begins with the use of a hydraulic jack to lift up the item. The load is then set onto a hydraulic dolly, from there a forklift assists with moving it from the building. Once outside a crane picks up the item and loads it onto a truck for transport.
Hydraulic jacks are required for lifting the objects onto the awaiting dollies. The compact toe jack model can lift items up to 20 tons and has wheels installed for easy transportation purposes. The forks are referred to as toes and are very thin in this model to provide low ground clearance.
The cylinder toe jack model is ideal for confined areas and comes in two designs. One model is capable of lifting up to 20 tons and the other model uses a motor designed to lift upwards of 50 tons. This jack is very versatile because it can be used horizontally and vertically depending on the requirements. If two jacks are needed, an extra pump system can be added to operate two jacks at one time.
The dollies that are used come in a variety of designs, including transporting, rotating, tandem, and air powered models. Transport models come in two separate weight classes, the first being 0 to 24 tons and the second are 25 to 160 tons. The designs have a front section that is steerable and a rear assembly that helps to stabilize the load.
Rotating dollies are designed for confined spaces and offer full 360 degree movement, this allows the operator to move loads sideways and around corners with ease. Tandem dollies handle loads up to 24 tons in weight and are designed for loads that have their center of gravity to one side or the other. Something to keep in mind is the fact they are limited to 45 degrees of turning radius, so it is wise to make sure this is the right model for the job.
New to the world of rigging equipment is the air powered transport dolly. This model makes use of an air compressor and corded remote control to move the load. Using this type of system saves a person from hurting their back or other muscles.
Barnhart Crane and Rigging Companying stands by their rigging equipment to provide optimal services in the heavy industry. Check out how we go out of our way for our customers with our Crane Service and Machinery Moving.
Friday, March 18, 2011
Wednesday, March 16, 2011
Mastering Customer Loyalty With Customer Service In Five Easy Steps
A couple of months ago in January, the SAS Institute, in conjunction with the Loyalty Marketer's Association, published a study that demonstrated the importance of customer loyalty. What were the results? Out of all the business-to-business companies surveyed, forty-five percent (45%) earned sixty percent (60%) of news sales from former customers.
In fact, many businesses follow the 80-20 rule by which they earn 80% of their revenues from 20% of their customers. They follow this rule because loyal customers will return time and time again if you initially win them over.
However, we must ask: how does one build a base of loyal customers? As a matter of fact, many loyalty programs and customer loyalty consultants have been developed over the past few decades to answer this hard question.
In an attempt to shed some light on this question, Sapherion Staffing conducted a survey back in November 2010 on customer preferences. They found that, besides the quality and price of products or services, customers look to customer service first when choosing between companies.
This simply proves that customer service will build customer loyalty and ensure higher profits over the long run. As a result, we have put together this short list below to offer some guidelines on customer service so that you may build customer loyalty.
Availability and Friendliness: Be Approachable. When a customer calls, you should answer immediately. Most likely they need something from you, and answering sooner beats the heck out of answering later, when the customer might become disgruntled. Not only is applying this rule beneficial to phone calls, but it is also great to use with other communication media: letters, faxes, messages, e-mail, etc.
Furthermore, you should not only respond quickly, but you should also be cordial when engaging customers by offering a friendly smile or responding to all of their concerns, no matter how irrelevant and inane. Be professional, of course, but be your customer's friend as well.
Being approachable makes you more trustworthy, and face-to-face meetings encourage both approachability and trustworthiness. If personal meetings aren't possible, phone calls are the next best alternative.
But you must remember that your customers are human, and each person will possess a unique personality. You should get to know your customer, accommodate to his personality, and be someone your customer feels comfortable with.
Honor and Virtue: Be Trustworthy. When you say something to a client, you need to be ready to back it up. Every time you diligently keep your word, the more the client will trust you.
In fact, a virtuous posture demonstrates a trustworthy stance. Customers want to be treated fairly and respectfully.
We all know that millions of schemes flood the marketplace everyday and jade your potential client, and as a result, most customers will rightly have a healthy sense of skepticism. You need to demonstrate that quality service is more important than making profits.
If you first commit to customer service by way of virtue and building trust, then customers will gladly return to you for future services.
Feedback and Improvement: Be Helpful. When your customers know that you listen to them and go to great lengths to apply their feedback, your customer service will naturally and exponentially increase. If you're customers know that you are working hard for them, then they will be honest with you, and that commitment will most likely lead them to come back to you again.
Preferably, systematically collecting feedback yields the highest possibility for improvement. Take an inventory of your services or products, and ask your customers to take a survey, either written or oral.
This data will blatantly expose your strengths and weaknesses. You need to correct the wrongs, of course, but you shouldn't just disregard what you're doing well. In fact, you should improve on your strengths as well by maintaining a high-level of quality and finding creative ways to implement your strengths elsewhere.
Expertise and Detail: Be Attentive. All employees should be experts in your field, knowing the general day-to-day operations of the company in addition to cutting edge innovations in the markets. All employees should read reputable trade journals, competitors' publications, and any other media that help improve your employees' competence.
Having a thorough knowledge of everything pertaining to your business will again build trust with your customers. And although this echoes the guideline above, a particular employee that pays attention to a particular customer and his feedback will not only establish a solid foundation for trust but also open up a familiar customer-employee relationship to conduct future business.
In other words, your expertise will impress new and old customers alike.
Humility and Flexibility: Be "Wrong". Just because you are wrong doesn't mean you're incompetent; rather, being wrong implies the opposite: the customer is always right.
It doesn't take an economists to realize that customers keep you in business, and encouraging them to come back will ensure future business, but as a result, we should always aim to exceed their expectations. Every now and then, we make mistakes, and we should openly admit our mistakes and consequently fix it. An occasional mistake won't ruin your customer base, but reacting well to it will demonstrate your humanity and unparalleled commitment to customer service. We're human, we make errors, and a customer will forgive, and maybe appreciate, an occasional mistake or two if we go all out to rectify them.
This extra-effort in going-out-of-your-way will build trust, earn respect, and guarantee loyalty over time. If you treat every customer as a VIP, they feel important and connected to your business.
A certain flexibility with your customers will most easily separate you from the rest of your competitors. If you go out of your way for customers, they may recognize that other companies in your field don't work as hard for the customer as you do, and they will return to you time and time again.
Where do you go from here? Make the best of your customer service, develop more customer loyalty, and reap higher profits.
This article is brought to you by Barnhart Crane & Rigging Company, striving for customer loyalty with customer service. For more about our quality services, please visit our Crane Service and Machinery Moving web pages.
In fact, many businesses follow the 80-20 rule by which they earn 80% of their revenues from 20% of their customers. They follow this rule because loyal customers will return time and time again if you initially win them over.
However, we must ask: how does one build a base of loyal customers? As a matter of fact, many loyalty programs and customer loyalty consultants have been developed over the past few decades to answer this hard question.
In an attempt to shed some light on this question, Sapherion Staffing conducted a survey back in November 2010 on customer preferences. They found that, besides the quality and price of products or services, customers look to customer service first when choosing between companies.
This simply proves that customer service will build customer loyalty and ensure higher profits over the long run. As a result, we have put together this short list below to offer some guidelines on customer service so that you may build customer loyalty.
Availability and Friendliness: Be Approachable. When a customer calls, you should answer immediately. Most likely they need something from you, and answering sooner beats the heck out of answering later, when the customer might become disgruntled. Not only is applying this rule beneficial to phone calls, but it is also great to use with other communication media: letters, faxes, messages, e-mail, etc.
Furthermore, you should not only respond quickly, but you should also be cordial when engaging customers by offering a friendly smile or responding to all of their concerns, no matter how irrelevant and inane. Be professional, of course, but be your customer's friend as well.
Being approachable makes you more trustworthy, and face-to-face meetings encourage both approachability and trustworthiness. If personal meetings aren't possible, phone calls are the next best alternative.
But you must remember that your customers are human, and each person will possess a unique personality. You should get to know your customer, accommodate to his personality, and be someone your customer feels comfortable with.
Honor and Virtue: Be Trustworthy. When you say something to a client, you need to be ready to back it up. Every time you diligently keep your word, the more the client will trust you.
In fact, a virtuous posture demonstrates a trustworthy stance. Customers want to be treated fairly and respectfully.
We all know that millions of schemes flood the marketplace everyday and jade your potential client, and as a result, most customers will rightly have a healthy sense of skepticism. You need to demonstrate that quality service is more important than making profits.
If you first commit to customer service by way of virtue and building trust, then customers will gladly return to you for future services.
Feedback and Improvement: Be Helpful. When your customers know that you listen to them and go to great lengths to apply their feedback, your customer service will naturally and exponentially increase. If you're customers know that you are working hard for them, then they will be honest with you, and that commitment will most likely lead them to come back to you again.
Preferably, systematically collecting feedback yields the highest possibility for improvement. Take an inventory of your services or products, and ask your customers to take a survey, either written or oral.
This data will blatantly expose your strengths and weaknesses. You need to correct the wrongs, of course, but you shouldn't just disregard what you're doing well. In fact, you should improve on your strengths as well by maintaining a high-level of quality and finding creative ways to implement your strengths elsewhere.
Expertise and Detail: Be Attentive. All employees should be experts in your field, knowing the general day-to-day operations of the company in addition to cutting edge innovations in the markets. All employees should read reputable trade journals, competitors' publications, and any other media that help improve your employees' competence.
Having a thorough knowledge of everything pertaining to your business will again build trust with your customers. And although this echoes the guideline above, a particular employee that pays attention to a particular customer and his feedback will not only establish a solid foundation for trust but also open up a familiar customer-employee relationship to conduct future business.
In other words, your expertise will impress new and old customers alike.
Humility and Flexibility: Be "Wrong". Just because you are wrong doesn't mean you're incompetent; rather, being wrong implies the opposite: the customer is always right.
It doesn't take an economists to realize that customers keep you in business, and encouraging them to come back will ensure future business, but as a result, we should always aim to exceed their expectations. Every now and then, we make mistakes, and we should openly admit our mistakes and consequently fix it. An occasional mistake won't ruin your customer base, but reacting well to it will demonstrate your humanity and unparalleled commitment to customer service. We're human, we make errors, and a customer will forgive, and maybe appreciate, an occasional mistake or two if we go all out to rectify them.
This extra-effort in going-out-of-your-way will build trust, earn respect, and guarantee loyalty over time. If you treat every customer as a VIP, they feel important and connected to your business.
A certain flexibility with your customers will most easily separate you from the rest of your competitors. If you go out of your way for customers, they may recognize that other companies in your field don't work as hard for the customer as you do, and they will return to you time and time again.
Where do you go from here? Make the best of your customer service, develop more customer loyalty, and reap higher profits.
This article is brought to you by Barnhart Crane & Rigging Company, striving for customer loyalty with customer service. For more about our quality services, please visit our Crane Service and Machinery Moving web pages.
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